CUSTOMER SUPPORT
We are here to help!
We have an entire team dedicated to making sure you get the awnsers you need. If you have a question about any of our products, or a recent purchase, don't hesitate to reach out!
CUSTOMER SUPPORT
We are here to help!
We have an entire team dedicated to making sure you get the awnsers you need. If you have a question about any of our products, or a recent purchase, don't hesitate to reach out!
If you have any questions about any of our products, or are inquiring about a recent purchase, you can reach us at: tropiccolour@gmail.com
No problem, that's a really quick fix! You can email us tropiccolour@gmail.com -- and our support team can easily refresh your download link! Just include your Order Number when you reach out!
Given the nature of our editing assets being digital products, all sales are final.
We will accept, for return or exchange, defective or unopened merchandise purchased at via our Online Store, subject to the exceptions and timeframe for returns listed below: All returns must be in the original packaging with all original items (such as custom vhs case, thunderbolt cable, etc.) Shipping and handling fees from your original order and the cost to ship it back to our facility will not be refunded, unless the merchandise is determined by Tropic Colour tech support staff, in its sole discretion, to be defective. You have 20 days from the day you receive your order to file a return. If the Space Shuttle SSD has been used or shows signs of use in any way, it is not eligible for return. To begin to process this a return, please email tropiccolour@gmail.com