FAQ

ANY QUESTIONS OR ISSUES?

Email us directly at TROPICCOLOUR@GMAIL.COM and we will get right back to you!

If I make a purchase, how will I receive my digital download?

You will receive a download link via an email confirmation.

 

My download link expired, how do I get access to my files again?

Fill out the form below and be sure to include your Order # so we can refresh your files and get you your order.

 

Do you offer a refund / return policy

Given the nature of our products being digital downloads, we DO NOT offer any refunds. All sales are final.

 

How do I apply LUTs / Film Grain / Misc to my footage?

Click the Video Tutorials section on the side menu, we have several in depth video tutorials on how to use our various products!

 

Do we license our products?

Yes, if you wish to license our products for a show, app, or anything else please contact us via email at tropiccolour@gmail.com to discuss pricing.