FAQ

ANY QUESTIONS OR ISSUES?

Email us directly at TROPICCOLOUR@GMAIL.COM and we will get right back to you!

If I make a purchase, how will I receive my digital download?

You will receive a link via an email confirmation with 24hr access to download your files.

 

My download link expired, how do I get access to my files again?

Fill out the form below and be sure to include your Order # so we can refresh your files

 

Do you offer a refund / return policy

Given the nature of our products being digital downloads, we DO NOT offer any refunds. All sales are final.

 

How do I apply LUTs / Film Grain / Misc to my footage?

Click the Video Tutorials section on the side menu, we have several in depth video tutorials on how to use our products!

 

Do we have the right to use your projects for our promotion?

Yes, if you purchase our products and use them in a video or project we retain the right to share that project, video, and or photo for promotional purposes of our company and or product used.